Terms & Conditions

Shipping Information

Our shipping rates are as follows: Australia Post Rates

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]. In recent times, deliveries times have increased due mainly to the handling processes by Australia Post and for which we cannot be held responsible.

Annual Break

Please note that we take a short break from Christmas until the third or forth week of January (approximately) each year. That period may vary depending on the fall of public holidays and our personal circumstances. Orders placed during this time will be processed upon our return.

Refund and Returns

Your satisfaction is our first priority at dL Confectionery. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

Unit 5, 142 Princes Highway, South Nowra, 2541

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Best Before Statement.

The New South Wales Food Authority statement on Best Before dates -

"Foods marked ‘best before’ are safe to be consumed provided the food is otherwise fit for human consumption. These foods can be expected to retain their colour, taste, texture and flavour provided they have been stored correctly. Foods marked best before can be sold after that date, provided the food is not deteriorated or perished."

Short Date Policy.

If a customer that does not flagged items by the expiry of the Best Before date, please advise me and upon the next visit, I will inspect, check my invoice details then credit the unsold stock to its full wholesale value. You may then retain that stock and sell for whatever you are able to receive for them.

Supply of Darrell Lea Display Stands.

Metal and/or Timber Display Stand 5 Tier with Header -  These Display Stands remains the property of dL Confectionery and may be used for the display of Darrell Lea and other products supplied by dL Confectionery. DL Confectionery reserves the right to reclaim the stand at any time should it not be required, not used appropriately, poorly maintained or for any other reason being inappropriate use of the stand deemed by dL Confectionery. Payment of invoices, past and present is deemed to be consent by the store owners accepting these terms.

 

STAY INFORMED FOR SWEET GOODIES

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