Terms & Conditions

Wholesale Customers – Trading Terms

This policy applies to all Wholesale Customers upon their online registration as a wholesale customer except where the specific terms and conditions have been previously negotiated and agreed with individual customers.

dL Confectionery allows all wholesale customers to operate a 14-day account on all invoices except those that carry seasonal stock for our 4 major seasons. In those cases, accounts are due and payable 30 days from invoice or on the day before the date of each season whichever is the sooner.

Due to the increasing number of customers that are falling outside our trading terms, and the steady increase of amounts outstanding, greater control of customer accounts will be implemented. Addressing this matter, changes to the trading terms will be effective immediately.

We do not routinely issue statements preferring that customers pay on each invoice as goods are received. This then removes the need for statements. At the discretion of dL Confectionery, a charge may be incurred for such statement.

The following is a stepped process for the collection of outstanding invoices.

First Notice - A report of Open Invoices will be emailed to the customers requesting the urgent payment of the invoice/s outstanding 1 to 14 days beyond the Due By date. The exception is where a customer has previously negotiated other payment terms or made satisfactory payment arrangements.
Second Notice - Where invoices are outstanding 15 to 21 days, an email will be sent to the customer demanding that payment be made within 7 days of the email date. At this stage, the customer's wholesale status may be modified to Credit Card payments only. It shall remain in place at the discretion of dL Confectionery.
Third Notice - The customer whose Invoice/s are outstanding 22 to 30 days will receive an email advising that, should the amounts not paid within this period, legal action for the collection of the debt may be commenced without any further advice to the customer. Such action may involve the engagement of a Debt Collection agency.

At any stage in the collection process, we reserve the right to withhold orders if outstanding amounts remain unpaid for an extended period or without an agreed payment plan.

Where such action is taken, the customer shall be liable for all costs associated with such action including the costs of engaging a professional debt collector, any court costs and all fees and charges associated with the collection of the debt.

It is the sole responsibility of each customer to comply with these requirements. Failure to do so may result in further remedial action being taken.

Shipping Information

Our shipping rates are as follows: Australia Post Rates

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at admin@dlconfectionery.com. In recent times, deliveries times have increased due mainly to the handling processes by Australia Post and for which we cannot be held responsible. Please refer to Deliveries and Returns section.

Annual Break

Please note that we take a short break from Christmas until the third or fourth week of January (approximately) each year. That period may vary depending on the fall of public holidays and our personal circumstances. Orders placed during this time will be processed upon our return.

Refunds and Returns

Your satisfaction is our priority at dL Confectionery. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Where an overpayment is received against an invoice/s, it is our policy not to refund the surplus payment but to hold it and apply it to future orders/invoices. When the overpayment is fully applied, the customer will be advised together with any shortfall in their account that may be due.

Returns Process

To return an item, please send it to:

Unit 5, 142 Princes Highway, South Nowra, 2541

And also include the following information:

Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Best Before Statement

The New South Wales Food Authority statement on Best Before dates -

"Foods marked ‘best before’ are safe to be consumed provided the food is otherwise fit for human consumption. These foods can be expected to retain their colour, taste, texture and flavour provided they have been stored correctly. Foods marked best before can be sold after that date, provided the food is not deteriorated or perished."

Short Date Policy.

If a customer that does not flag items by the expiry of the Best Before date, please advise me and upon the next visit, I will inspect, check my invoice details then credit the unsold stock to its full wholesale value. You may then retain that stock and sell for whatever you are able to receive for them.

Supply of Display Stands

Metal and/or Timber Display Stand with Header - These Display Stands remains the property of dL Confectionery and may be used for the display of Darrell Lea and other products supplied by dL Confectionery. dL Confectionery reserves the right to reclaim the stand at any time should it not be required, not used appropriately, poorly maintained or for any other reason being inappropriate use of the stand deemed by dL Confectionery. Payment of invoices, past and present is deemed to be consent by the store owners accepting these terms.

Terms & Conditions